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Returns & Refunds

Because dry fruits are food products, we cannot take back opened packs for hygiene reasons. But if something is wrong with your order, we will make it right.

Last updated: October 2026

1. When we replace or refund

You received the wrong product or the wrong pack size
The pack arrived damaged, opened or leaking
The product is spoiled, stale or not fresh on arrival
Items are missing from your order

2. How to report a problem

Contact us within [24 hours] of receiving your order on WhatsApp +92 335-3767971 or email Info@akdryfruit.com.
Send your order number and clear photos of the product and packaging.
Keep the product and packaging until we have resolved your request.

3. What we can't accept

Opened or partly eaten packs (unless the product was spoiled on arrival)
Change of mind after the order is delivered
Problems reported after [24 hours] of delivery
Products stored incorrectly after delivery (e.g. left open or in heat or moisture)

4. Replacement or refund

Once we confirm the problem, we will send a replacement or give a refund — your choice, subject to stock. Refunds are made by [the original payment method / bank transfer / JazzCash / Easypaisa] within [7] working days.

5. Cancelling an order

You can cancel your order free of charge before it is dispatched — just call or WhatsApp us. Once an order has been dispatched it cannot be cancelled. Custom bulk and gift-pack orders cannot be cancelled once preparation has started.

Questions about this page? Contact us at Info@akdryfruit.com or call +92 335-3767971.

Store Policies

Questions?

We’re happy to help with orders, delivery or returns.